On Wednesday, 4th September, Tewkesbury Borough Council identified a cyber incident. Technicians are continuing the recovery, and aim to start bringing systems back online this week, prioritising services that support the most vulnerable residents. The council will provide further updates on its website and social media channels as these go live.
Housing benefit payments
Housing benefit payments were issued as planned on Monday, 16 September. If residents haven't received an expected payment by today (Tuesday, 17 September), we have asked that they contact us on 01684 295010.
Contacting Tewkesbury Borough Council
If anyone needs to get in touch urgently, they can email a temporary inbox contactus@recovery.tewkesbury.gov.uk or call 01684 295010.
FAQs
The council FAQs page is regularly updated with the latest information and guidance:
Scam email
Tewkesbury Borough Council has been made aware of scam emails from service-support@parish.uk sent to some businesses, service providers and organisations that are listed in the 'Directory' of some parish council websites in the UK, informing them that their business listing expires soon and presenting an option to renew or cancel.
This is a scam which attempts to charge businesses, service providers and organisations to continue their business listing.
Tewkesbury Borough Council has advised residents and businesses that parish council websites exist to serve their community and no charges are ever made to promote service providers and organisations.
Any emails received from service-support@parish.uk should be deleted – they are a bogus organisation and do not act in the best interest of parish councils, organisations and communities.
Tewkesbury Borough Council would encourage any scam emails, texts or calls to be reported to Action Fraud at actionfraud.police.uk or by calling 0300 123 2040. Guidance is also available from Citizens Advice citizensadvice.org.uk.
